They say concierge is not a job but a vocation.

This is the person whose goal is one – to make their stay in the complex unforgettable and to make them feel as comfortable as possible.

Whether you want to eat delicious food, go skiing, go to a wine tour to the neighboring cellars, discover the most challenging eco paths or get to know the history of Sandanski region, our concierge will give you invaluable advice.


Care for the youngest

The children will entertain in the children’s corner of the Medite Spa resort while relaxing or taking advantage of the numerous spa pleasures in our SPA center.

Medite Spa Resort offers to your children an outdoor swimming pool with a water temperature of 33 ° С and a depth of 50 cm. The children’s pool is situated next to the big swimming pool. Savior takes care of the safety of the swimming pool. Varied drinks, ice cream, etc. are available near the children’s pool.


Explore the area’s rich historical heritage. Get a closer look at ancient customs and traditional folklore. You can count on the assistance of the Guest Service department, who will be happy to introduce you to local attractions.


  • The animal must be less than 10 kg.
  • The animal must be fully trained and properly secured with a strap so as not to disturb the other guests of the hotel.
  • A copy of the animal’s passport must be provided at the time of placement.
  • In addition to your room, your pet should be strapped to the common areas.
  • The pet should not be left unattended.
  • Apart from the Lobby Bar, animals are not allowed in all the restaurants, bars, spa and hotel areas around the pool.
  • You are responsible for cleaning after your pet at the hotel and area. Any violations must be stopped to ensure that other guests are not disturbed.
  • You are responsible for any property damage and / or personal injury resulting from your pet.
  • You agree to indemnify and release the hotel, its owners and staff from any liability for damage suffered as a result of your pet’s actions.
  • The hotel reserves the right to charge the cost of damages to your account.
  • The hotel reserves the right to send you and your pet from the hotel building, if and when required, without prior notice.


Always aiming to deliver high-standard service, Kempinski Hotel Grand Arena Bansko is happy to offer guests the option of a wake-up call. Contact our Reception Desk desk and we would be glad to arrange a tea or coffee of your choice in order to get you moving in the morning!


For the comfort of our guests Medite SPA Resort provides a high quality Laundry Cleaning services. Our professionals will make sure that your clothing is returned quickly and in the best condition!

*Please note that extra charge applies for the Laundry services.
*Please note that the usage of personal irons in the rooms is strictly prohibited due to safety reasons and a violation is subject to penalty.


Hotel guests can take advantage of our secured parking. Our bellboys will take care of your vehicle while you enjoy your stay with us.

Car wash is also available upon request and is subject to an extra charge.


We would be pleased to organize your trip to and from the airport.